Frequently asked questions answered.
Q. Will the Topcap | Stemcap fit my bike?
A. I use an standard 31.8mm diameter Topcap which fits most modern bikes with a 1 1/8th steerer tube. A lot of new bikes steerer tubes taper from 1 1/2 at the fork to 1 1/8th at the top which is fine. Unusual sizes are Cannondale which sometimes run a larger cap, some road bikes run an Aero shape stem with a non round cap, older bikes (or very budget) with a 1 inch steerer and bikes with integrated tools built into the stem. The cap base is 5mm below the seating surface so you will need to make sure your star nut has enough clearance, this can be an issue on some carbon steerer road bikes.
Q. Will the Mudguard fit my bike?
A. All my mudguards are designed to fit disc braked mountain bikes with wheel sizes from 26" to 29", widths from 1.9 to 4.0 Fatbikes (MotoX). They fit both suspension and solids forks though some forks have a reverse crown (Manitou) that can cause issues with fitting as you will need to make extra holes in the mudguard. Though designed for the front they can all be fitted to the rear seat stays with a small amount of modification for which Whippet is normally the best choice as it is a narrower design minimum width of 80mm.
Q. Do you sell outside of the United Kingdom?
A. Yes we ship worldwide. Please be aware since Brexit it is most likely you will be charged taxes and import duty into your country. Please check with your local customs office before ordering as we are not responsible for any additional charges applied by your country.
Q. How do I order a custom design?
A. We have a custom design app on the website for Top Caps and Mudguards that gives you the ability to design your own.
Q. How long to the take to produce?
A. All products are made on a per order basis, this allows me to have a much larger bank of designs, offer custom designs and reduce sale price by not having to carry massive stocks. It normally takes up to 2 working days to produce your order though may be longer in busy periods, though I am currently investing in more equipment to speed the process up. Custom designs may take up to 1 week.
Q. Can I Track my order?
A. Yes all parcels are sent by Royal Mail Signed For, either 1st or 2nd Class. your order is updated with tracking into as soon as it is collected by Royal mail. This allows insurance should your parcel get lost, but also means that Posty should just not leave it behind the bins. NB Full tracking is only available on Special Delivery, Signed For only includes proof of delivery and insurance against loss.
Q. Do you do Trade Orders?
A. Yes I already supply Independent shops and Teams, there is a minimum initial order but I can offer trade prices.
Q. Do you have Brand Ambassadors?
A. Always happy to talk to riders that have a great style racing or free riding and understand the importance of social media. Over 1000 real followers and regular posts and videos to social media, get in touch. Just want a free gift? Buy a Happy Meal..
Q. Why do you use stickers on the Mudguards?
A. Over the years of developing this mudguards I have tried several methods of graphic production, including screen printing and direct substrate printing, but none offer the longevity and flexibility of vinyl graphics. I use a vinyl specifically designed for adhesion to plastics that was created for use on motocross bikes with a lightweight UV resistant laminate. It gives the ability for me to create short run designs without massive set up costs and offer a product with strong scratch resistance, with a guarantee that the graphics will not peel even in testing environments.
Q. I have changed my mind can I send it back?
A. Yes as we are on online retailer you have 14days to returned an unopened product. Please beware any custom orders are not covered by the 14days grace. We obviously offer warranty on all our products should they faulty.